General Questions
Q: What areas do you serve? A: King of Clean DC serves the entire Washington D.C. metro area, including parts of Maryland and Northern Virginia. If you're unsure whether we cover your area, please contact us directly for confirmation.
Q: How do I book a cleaning service? A: Booking a cleaning service with King of Clean DC is a breeze. You can do it through our user-friendly website by visiting the booking page or simply giving us a call at (855) 744-2154. If you prefer, you can also email us at info@kingofcleandc.com.
Q: What types of cleaning services do you offer? A: All your cleaning needs are covered at King of Clean DC. Our services include standard cleaning, deep cleaning, move-in/move-out cleaning, carpet cleaning, window cleaning, and commercial cleaning. For a detailed list of our services, please visit our services page.
Q: Do you provide cleaning supplies and equipment? A: Absolutely. We provide all necessary cleaning supplies and equipment, ensuring you don't have to worry about a thing. If you have any specific preferences or need us to use certain products, please let us know in advance. Your satisfaction is our priority.
Service-Specific Questions
Q: What is included in a standard cleaning? A: Standard cleaning includes dusting, vacuuming, mopping, and cleaning common areas, kitchens, and bathrooms. Please look at our standard cleaning service page for a detailed list of what is included.
Q: What does deep cleaning involve? A: Our deep cleaning service is a comprehensive solution that leaves no corner untouched. It includes everything in the standard cleaning, plus detailed cleaning of baseboards, window sills, and other hard-to-reach areas. It also includes inside oven/fridge cleaning and more intensive scrubbing of tiles and grout. For more details, check out our deep cleaning page.
Q: How much does a deep cleaning cost? A: Our deep cleaning services range from $300 to $500, depending on the size and condition of your property. For an accurate quote, please get in touch with us.
Q: What is included in a move-in/move-out cleaning? A: Move-in/move-out cleaning includes thoroughly cleaning all areas to ensure the property is spotless and ready for the next occupant. This includes deep cleaning tasks like scrubbing tiles, cleaning inside appliances, and more. Visit our move-in/move-out cleaning page for more details.
Scheduling and Policies
Q: How far in advance do I need to book a service? A: We recommend booking at least a week in advance to secure your preferred date and time. For last-minute bookings, please call us, and we will do our best to accommodate your needs.
Q: What is your cancellation policy? A: We require at least 24 hours' notice for cancellations. Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee. Please see our cancellation policy page for more details.
Q: Do you offer recurring cleaning services? A: Yes, we offer recurring services on a weekly, bi-weekly, or monthly basis. Recurring services come with discounts: 10% off weekly, 5% off bi-weekly, and 3% off for monthly cleanings. Could you contact us to set up a recurring schedule?
Q: How do I provide feedback about your services? A: We value your feedback and strive to improve our services continuously. You can provide feedback through our contact page by emailing us directly at info@kingofcleandc.com.
Payment and Pricing
Q: What payment methods do you accept? A: We accept various payment methods, including credit cards, debit cards, and PayPal. Payment is due upon completion of the service. For recurring services, we offer convenient automatic billing options.
Q: Do you offer any discounts or promotions? A: Yes, we offer discounts for recurring services: 10% off weekly, 5% off bi-weekly, and 3% off monthly cleanings. We also run seasonal promotions and special offers. Please check our promotions page or contact us for current deals.
Service Details
Q: Are your cleaning products safe for pets and children? A: We use eco-friendly and non-toxic cleaning products that are safe for pets and children. Please let us know if you have any specific concerns or product preferences.
Q: What should I do to prepare for the cleaning service? A: To ensure our cleaners can work efficiently, we recommend tidying up any personal items, such as clothes and toys, and securing any valuable or delicate items. If there are specific areas you'd like us to focus on, please let us know beforehand.
Q: Do I need to be home during the cleaning? A: No, you do not need to be home during the cleaning. Many clients provide us with a key or code to access their homes. Your trust and security are important to us, and we ensure all our staff are background-checked and trained.
Q: How long will the cleaning take?
A: The duration of the cleaning depends on the size and condition of your property and the type of cleaning service requested. Standard cleanings typically take 2-4 hours, while deep cleanings take 4-6 hours or more.
Staff and Safety
Q: Are your cleaners insured and bonded? A: Yes, all our cleaners are fully insured and bonded. This provides peace of mind to our clients, knowing they are protected in the unlikely event of an accident or damage during the cleaning.
Q: What kind of training do your cleaners receive? A: Our cleaners undergo rigorous training in the latest cleaning techniques, use of eco-friendly products, and customer service. Continuous training ensures they maintain high standards of cleanliness and professionalism.
Q: How do you handle special requests or specific cleaning instructions? A: We are happy to accommodate special requests and specific cleaning instructions. Please let us know your preferences when booking the service or discuss them with our team upon arrival.
COVID-19 Precautions
Q: What measures are you taking to ensure safety during the COVID-19 pandemic? A: We follow strict COVID-19 safety protocols, including wearing masks and gloves, using disinfectants, and practicing social distancing. Our cleaners are also regularly screened for symptoms. For more details, visit our COVID-19 safety page.
Q: Can I reschedule my appointment if someone in my household is sick? A: Yes, please contact us to reschedule your appointment. We prioritize the health and safety of our clients and staff.
Additional Questions
Customer Experience
Q: Can I request the same cleaner for every visit? A: We can arrange for the same cleaner to visit your home for each appointment, based on availability. Consistency is important, and having the same cleaner helps maintain a high standard of service.
Q: What if I'm not satisfied with the cleaning service? A: Your satisfaction is our top priority. If you are unsatisfied with any aspect of our service, don't hesitate to contact us within 24 hours. We will address your concerns and re-clean the areas free of charge.
Special Services
Q: Do you offer services for special events or post-construction cleaning? A: Yes, we offer specialized cleaning services for events and post-construction. These services are tailored to meet the unique requirements of each situation, ensuring a clean and presentable space.
Q: Can you clean homes with pets? A: Absolutely! We love pets and have experience cleaning homes with pets. Please let us know about any pets when booking so we can make the necessary arrangements.
Scheduling and Flexibility
Q: Do you offer weekend or holiday cleaning services? A: Yes, we offer cleaning services on weekends and certain holidays. Please book in advance to ensure your availability.
Q: How flexible are you with scheduling changes? A: We understand that schedules can change. Please notify us at least 24 hours in advance if you need to reschedule or cancel your appointment. We will do our best to accommodate your new time that works best for you.
Eco-Friendly Practices
Q: What eco-friendly practices do you follow? A: We use eco-friendly cleaning products that are safe for the environment, pets, and children. Our practices include minimizing water usage and reducing waste using reusable cleaning materials.
Q: Can I request green cleaning products? A: Yes, we offer green cleaning products upon request. Please specify your preference when booking your service.